a: what is important when
planning a presentation
• finding out about the audience
• researching the topic
b: what is important when…?
aiming to improve customer service
• staff training
• customer satisfaction
c: what is important when …
• managing a project
• encouraging teamwork
• keeping to schedule phase iii card
programme for new staff
the manufacturing company you work for would like to introduce a full programme of training for new staff.
you have been asked to help prepare the programme.
discuss the situation together, and decide:
• what should be covered by the training programme
• how else new staff can be helped to settle into their jobs as quickly as possible