28．i want a double room with a bath.
我要一間有浴室的雙人房。
29．how much a day do you charge?
每天收費多少？
30．it is hundred yuan a day including heating fee, but excluding service charge.
一百元一天，包括供暖費但不包括服務費。
31．it's quite reasonable.
收費十分合理。
32．how long do you intend to stay in this hotel?
您準備住多久？
33．have you got through with the check-in procedure?
你是否已經辦妥住宿登記手續？
34．can i book a single room for my friend beforehand as he will arrive in shanghai tomorrow morning?
我能為我的朋友預訂一間單人房嗎? 他將於明天早上到達上海。
35．would you mind filling in this form and pay a hundred yuan in advance for him.
請填好並預付一百元錢。
36．this is a receipt for paying in advance. please keep it.
這是預付款收據，請收好。
37．have you any vacant (spare) room in the hotel?
旅館裡有空餘房間嗎？
38．sorry, we have no vacant (spare) room for you. but i can recommend you to the orient hotel where you may get a spare room.
對不起，我們已經客滿了。但是我可以介紹您去東方飯店，那裡有空餘的房間。
39．good afternoon, my room number is 321. any mail for me?
下午好！我的房號是321。有我的信嗎？
40．yes. you have two letters and one telegram, also a message was left by a lady before one hour.
有的。您有兩封信和一封電報，一小時前有一位小姐來電話留言給您。
41．i'll mail a letter to u.s.a.by airmail.
我要寄一封航空信到美國。
42．how much do i have to pay for you?
我要付多少錢？
43．a letter generally mails to america-europe-africa by airmail. first 20 grams is 20 yuan.
通常一封寄到美國、歐洲、非洲的航空信，20克收費20元。
dialogue a
(a: receptionist b: guest)
b: i want a double room with a bath. how much aa day doyou charge?
a: it is a hundred yuan a day including heating fee but excluding service charge.
b: it's quite reasonable.
a: how long do you intend to stay in this hotel?
b: i shall leave in a fortnight (half a month).
a: have you got through with the check-in procedure?
b: oh, yes, i'm going to fill in the form of registration right now. can i book a single room for my friend before hand as he will arrive in shanghai tomorrow morning?
a: sure. here is the form for reservations. would you mind filling in this form and pay hundred yuan in advance for him.
b: all right. this is one hundred yuan to pay for my reservation.
a: thank you. this is a receipt for paying in advance. please keep it.
dialogue b
b: have you any vacant (spare) room in the hotel?
a: sorry, we have no vacant (spare) room for you. but i canre commend you to the orient hotel where you may get as pare room.
b: that sounds very good! can i book the plane ticket (train ticket, ship ticket) here?
a: please go to the caac office to book your plane ticket. if you want to book your train ticket or ship ticket, you'd better go to the shanghai international travelservice.
b: could you tell me how many kinds of rooms do you have?
a: there are single rooms, double rooms, suites and deluxe suites in our hotel. every room is equipped with a bat hand a telephone.
b: oh, i see. thanks.
a: you are welcome.
dialogue c
(a: guest b: receptionist)
a: good afternoon，my room number is 321. any mail for me?
b: yes. you have two letters and one telegram, also a message was left by a lady before one hour.
a: let me see who called...? i have to make a phone call．will you get me the party？ here is the number．
b: ok. wait for moment.... here is your party.
a: thank you.i'll mail a letter to u.s.a. by airmail. how much do i have to pay for you?
b: a letter generally mall to america- europe- africa by airmail. first 20 grams is 20 yuan．each additional 20grams is 15 yuan.
a: oh, i see. thank you very much.
words and expressions
heating fee 供暖費
exclude vt.把……排除在外
reasonable a.價錢公道的，不貴的
fortnight n.十四日，兩星期
procedure n.過程，步驟，程式[page]
check－in procedure 住宿登記手續
registration n.登記，註冊
deluxe suites 豪華套房
44．yes, we do have a reservation for you.
對了，我們這兒是有您預訂的房間。
45．would you please fill out this form while i prepare your key card for you?
請您把這份表填好，我同時就給您開出入證，好嗎？
46．what should i fill in under room number?
“房間號碼”這一欄我該怎么填呢？
47．i'll put in the room number for you later on.
過會兒我來給您填上房間號碼。
48．you forgot to put in the date of your departure.
您忘了填寫離店日期了。
49．and here is your key, mr.bradley. your room number is 1420.
給您房間的鑰匙，布拉德利先生。您的房間號碼是1420。
50．it is on the 14th floor and the daily rate is $90.
房間在14層，每天的房費是90美元。
51．please make sure that you have it with you all the time.
請務必隨時帶著它。
52．my business negotiation has progressed much more slowly than i had expected.
我的業務談判進行得比我原先預料的慢了許多。
53．i wonder if it is possible for me to extend my stay at this hotel for two days.
我想知道是否可以讓我在這兒多呆兩天。
54．i'll take a look at the hotel's booking situation.
我來查看一下本店房間的預訂情況。
55．i'm glad that we'll be able to accept your extension re-quest.
很高興我們有辦法接受您延長住宿的要求。
56．but i'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.
不過，恐怕最後兩天我們得請您搬到別的房間去。
57．we have already let your room to another gentleman.
我們已經把您住的房間租給了另外一位先生。
58．that's no problem at all.
沒問題。
dialogue a
a: good morning, sir. can i help you？
b: good morning! i have a reservation for a single room with a bath here.
a: may i have your name, sir, please?
b: bradley,john bradley.
a: just a moment, sir, while i look through our list.yes,we do have a reservation for you, mr. bradley.would you please fill out this form while i prepare your key card for you？
b: yes.can i borrow your pen for a minute, please？
a: sure.here you are.
b: what should i fill in under room number？
a: you can just skip that. i'll put in the room number for you later on.
b: (after he has completed the form) here you are.i think i've filled in everything correctly.
a: let me see…name, address, nationality, for war ding address, passport number, place of issue, signature and date of departure.oh,here,sir.your forgot to put in the date of your departure. here let me fill it in for you.you are leaving on...？
b: ocrober 24.
a: now everything's in order.and here is your key,mr.bradley.your room number is 1420. it is on the14th floor and the daily rate is＄90.here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it.please make sure that you have it with you all the time.you need to show it when you sign for your meals and drinks in the restaurants and the bars.you also need to show it when you collect your key from the information desk.
b: ok.i'll take good care of it.
a: and now if you are ready,mr.bradley, i'll call the bell-boy and he'll take you to your room.
b: yes, i'm ready.thank you.
a: i hope you enjoy your stay with us.
b: i'll try.
dialogue b
a: good morning: can i help you?
b: good morning. i'm mr.doug lass in room 1208. my business negotiation has progressed much more slowly than i had expected.this makes it necessary for me to stay on here for another day.i wonder if it is possible for me to extend my stay at this hotel for two days.
a: i'll take a look at the hotel's booking situation. yes, sir, i'm glad that we'll be able to accept your extension re-quest.but i'm afraid that it will be necessary for us to ask you to change rooms for the last two nights. you see, we have already let your room to another gentle-man.is that acceptable to you?
b: yes, that's no problem at all.
a: let me see... room 1111 will be vacant. how about room1111.
b: that is fine.
a: when would you like to move tomorrow?[page]
b: i don't know.
a: the new occupant will be checking in a little after twelve.
b: that means i have to move out before 12. let me see. i'll be leaving for the negotiation at 9:30 tomorrow morning and i will not be returning to the hotel until sometime in the afternoon. so i'm going to have to do it before i go to the negotiation.well,i think i will move at 9o'clock.
a: good.i will send a bellboy to your room and help youwith your luggage at 9 o'clock. and please remember to bring your key card to the reception desk when you pass it tomorrow so that i can change the room number on it.
b: i will.thank you very much.
a: goodbye.
words and expressions
nationality n. 國籍
forward v. 傳送，寄發
for warding address 轉投地址
passport n. 護照
place of issue 發照地點
signature n. 簽名
departure n. 離開
regulation n. 規章，規定，條例
negotiation n. 談判；磋商
extension n. 延長日期