生活諮詢內容廣泛，有預定門票、餐桌定位：外出用餐、商店書店等公共場所的營業時間諮詢
常用辭彙
make a reservation預定 confirm a reservation確認預定
cancel one's reservation取消預定 frist come,frist serve先到先服務原則
layover/stopover中途停留 timetable時刻表
fare票價 toll通行費
saver ticket優惠票 open ticket開放機票
one-way ticket單程票 round-trip ticket往返票
airport tax機場稅 duty-free shop免稅店
excess charge超重 vacant seat空座
direct/non-stop flight直達航班 connecting-flight轉機
book預定 destination目的地
frist class頭等倉 business class商務倉
economy class經濟倉 van中巴
shuttle bus班車 airport limousine機場大巴
berth鋪位（火車上） pullman臥鋪車
scenic spot景點 extra charge/surcharge附加費
fulling-booked滿了 seat arrangement/assignment定座
e.t.a(estimated time of arrival)預計到達時間
e.t.d(estimated time of departure)預計起飛時間
常用句型
i'd like to book______________________?
i'd like to order_____________________?
waht hour are you open________________?
waht time do you open/close___________?