1.打電話，接電話
key sentences（重點句子）
1．hello，is this 4474716？
喂，是4474716號嗎？
2．i’d like to speak to mr．wang．
我想和王先生講話。
3．i’m sorry．mr．wang is out right now．
對不起，王先生現在不在。
4．may i know when he’ll be back？
您能告訴我他什麼時候回來嗎？
5．this is his wife speaking．
我是他的妻子。
6．can i take a message for him？
要我轉告嗎？
7．may i have your name，please？
請問您是誰？
8．is he available？
他能接電話嗎？
9．i’ll just find out for you．
我給您看看他在不在？
10．hello，are you still there？
喂，您沒掛斷吧？
11．who is that speaking？
請問您是誰？
12．i’m so sorry that i made such an early phone call．
對不起我這么早打電話。
13．who do you wish to talk to？
您要找誰呀？
14．is sue james in？
休·詹姆斯在嗎？
15．hello！is sue there？
喂！是休嗎？
16．yes，speaking．
是的，我就是。
dialogue a
a：hello？
b：hello．is this 4474716？i’d like to speak to mr．wang，please？
a：i’m sorry．mr．wang is out right now．
b：may i know when he’ll be back？
a：i don’t know，but he will certainly be back for lunch．this is his wife speaking．can i take a message for him？
b：thank you，mrs．wang．please tell him to be at the airport one hour before tomorrow afternoon．
a：very good．i’ll let him know as soon as he comes back．but，may i have your name，please？
b：this is lin ming．thank you．bye．
a：good-bye．
dialogue b
a：good morning．
b：good morning．this is li gang here i’m calling from new york in america．
a：how can i help you？
b：i’m trying to get hold of mr．chen．is he available？
a：i’ll just find out for you，sir… hello，are you still there？ unfortunately，mr．chen is not available at the moment．would
you like me to put you through to mr．li？
b：yes，please．that’s very kind of you．
a：you’re welcome．
dialogue c
（a：jane b：mary c：sue）
a：hello！
b：hello！ good morning．who is that speaking？
a：it’s jane．i’m so sorry that i made such an early phone call．
b：it’s nothing．who do you wish to talk to？
a：is sue james in？
b：sue！jane wants you on the phone．
a：hello！is sue there？
c：yes，speaking．
a：oh，sorry，i’m afraid i won’t attend the meeting this morning．last night i had a sore throat and i started getting bot．
c：do you have a temperature？have you taken it？
a：no，haven’t yet．
c：don’t worry about the meeting．you’d better go to see a doctor．i wish you will soon be well．
a：thank you，sue．bye．
b：bye．
words and expressions
available a．可得到的，可達到的
airport n．機場，航空站
new york n．紐約
unfortunately ad．不幸地，遺憾地
welcome a．受歡迎的
attend vt．出席，參加
sore a．痛的，疼痛發炎的
throat n．咽喉，喉嚨
america n．美國
see a doctor 看醫生，就診
put through （電話用語）把……接通