服務員英文自我評價怎么寫 篇1
Through their own efforts, naturally get good results, but still inadequate, in the future work will continue to learn, and constantly strengthen and strive for better performance
I July 20, 20xx - October 31, 20xx to Guangzhou City Phoenix hotel internship, this time I have a great harvest. Hotel service is a mixture of tangible products and intangible services, the hotel service quality evaluation criteria is the guest's "satisfaction." Guests in the buyer's market should take the customer demand as the starting point of the marketing work, the lobby on behalf of the hotel and guests to meet the needs of the guests of the hotel services to accept complaints from customers to solve customer problems, is the hotel's nerve center. It is based on these, the status and role of the lobby is particularly important.Although the front lobby is not the hotel's main business sector, but the hotel's market image, service quality and even management level and operating efficiency has a crucial impact. The Front Office is the crowning touch to hotel management. Through this in the Phoenix hotel close to four months of internship, I benefit greatly. The hotel is tantamount to a microcosm of society. The internship is undoubtedly for the near future into the community I provide an important opportunity.
1, to improve communication skills: As a front desk receptionist, as the hotel front-line staff, and the guests contact is face to face, is the most direct. Often receptionist word can affect the guests on the hotel's overall impression, and even affect the mood of the guests all day. How to make your own language so that guests hear comfortable, happy to hear, as a front desk receptionist must learn the course. Of course, communication is not limited to the guests, but also between colleagues, or even to the higher level. People can not help but not have emotional volatility, but this emotional fluctuations tend to affect the mood of others. How to adjust their own mentality, with the best attitude to face the guests, the face of colleagues or even superior, how to bring someone the best smile, every day I seriously think about the problem. In this internship, I not only in communication skills have been improved, but also learned how to adjust the mentality of self.
2, emergency response capacity to improve: work in the front desk, every day must be ready for battle. Because as a front desk receptionist, every day to receive different guests, in the face of different events. Guests can not help some guests will not be polite, and even the receptionist will be outrageous. Faced with this situation, how to appease the feelings of the guests, but also to protect the interests of the hotel and its own security, for me is another test.
服務員英文自我評價怎么寫 篇2
Through this internship, I realized that as a hotel attendant, enthusiasm in the hotel work is important, but also need to have good service capabilities. For example, there is no knowledge of unexpected events, even if there is enthusiasm to no avail, because it relates to "can and can not" technical problems.
Language skills Language is the waiter and guests to establish a good relationship, impressed with the important tools and ways. Language is the material shell of thinking, which reflects the spirit of the waiter, temperament, the attitude of character. Guests can feel the most important two aspects is the waiter's words and deeds. Waiter in the expression, pay attention to the natural tone of the fluid, amiable, in speed to maintain uniform, at all times calm, polite.
At work, I can obey the ministerial leadership, do a good job preparing meals. Strictly enforce the work procedures, service procedures and health requirements, and strive to improve the quality of service. With the initiative, enthusiasm, patience, courtesy, thoughtful attitude, and constantly improve the service attitude. Division of labor regardless of home, unity and cooperation, fast and good to complete the reception task. To properly arrange the guests seated, pay attention to the guests dining situation; timely replacement of tableware, ashtrays, take the initiative for the guests to smoke; timely clean up the desktop, replace the clean table mat. Work to concentrate, to do hand ground, foot ground, eye, ground, in time for customers to provide services. Work can control emotions, maintain a good attitude. Encountered guest complaints, and immediately report to higher-level leadership to resolve, at any time to meet customer service requirements.
And the friendly coexistence between colleagues, often mutual help and solidarity, where the staff are so warm and friendly, they can stand in the staff's own point of view of the problem.
Internship, although short, the harvest is a lot, which has the joy of success, the bitterness of failure, a happy smile, there are distress. Under the guidance of the leadership carefully in the full support of my colleagues with the help of my various aspects have made great progress in the future I will work harder, I believe, I OK!
服務員英文自我評價怎么寫 篇3
1. 該員工入職以來，工作認真負責，待人熱情，積極參加公司舉辦的各項活動，關心同事，發揚互助友愛的精神，主動協助其他同事的工作。工作中善於積累經驗，虛心向有經驗的老師學習，抓住每一次專家講課的機會。
2. 該員工入職以來，在本職崗位上思想態度端正，服從管理，凡事能以大局出發，不搞個人主義，本位主義。工作中不怕苦不怕累，做事搶在別人前頭，具有團隊合作精神，積極配合部門領導的管理工作，發揮了一定的模範帶頭作用。
3. 該員工具有良好的個人素質，服從上級安排，對工作認真負責。工作經驗豐富，技術水平較高，有問題能及時處理或向上級反映。團結同事，一視同仁，對新員工耐心指導，熱心傳授技術和安全操作流程。
4. 該員工服從上級安排，按時完成生產任務。能夠以身作則身先士卒，發揮了領頭羊的作用。他在用人留人方面具有一定的經驗，具有一定的溝通技巧，為部門員工隊伍的穩定做出了成績。
5. 該員工入職兩年以來，工作認真踏實，任勞任怨，服從安排，能要求嚴格自己，組織紀律性強，團結同事，敢於糾正處理違紀違規現象，年累計糾正處理起;積極參與撲救機器燃火次，在保全員隊伍中一致受到好評並起到模範帶頭作用。
6. 該員工自入職以來能夠嚴格要求自己，自覺遵守公司的各項規章制度，在縮水崗位上工作認真積極，服從管理，虛心好學，團結同事。由於平時的工作表現出色且準確率高，多次在部門月工作會上得到上級表揚。她為人謙和，對新員工的輔導耐心細緻，與工作相關部門配合良好。綜合以上表現在這次優秀員工的選舉會上得到了部門全體員工的一致贊同。 該員工入廠年來工作勤懇，團結同事，服從性強，關心集體，為人本份，做事從不斤斤計較，在自己機台沒有任務的情況下，主動幫助其他同事，具有一定的團隊精神。所以大家一致推薦他為優秀員工。