technicalengineer
sandylin15/f,tower2,brightchina,building1,beijing.
professionalexperience
1998-presenttechnicalengineer
mercerine.,albany,ny
plan,coordinate,andexecutehardware,softwareandnetworkinstallation,configuration,maintenance,troubleshootingandrepairoperationsforservicecontract clients.specializeinmaintainingibmandmacpcs,andperipheralswithemphasisonnetworkingenvironments.
developandimplementserviceschedules,systemsandprocedurestoassuredeliveryofquality,cost-efficienttechnicalservices.
quicklydiagnosecausesofsystemsfailuresandmalfunctionstoensurehighestoperatingefficiencies,reliability,andqualityperformancestandards.
respondimmediatelytoemergencysituationswithsensitivitytodeadlinesandcustomerneeds.
assistnetworkengieerswothinstallationandtrobleshootingofappleshareandnovellsystems.
analyzeclientequipmentandoperationstodetermineservicingandsupplyneeds.
monitorandmaintaincost-effectiveinventoriesofsupplies,toolsandmaterials.
investigate,test,andimplementimprovementstoexistingprocedures.
consistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.
fosterclearcommunicationsandmaintainexcellentstaffandclientworkingrelations.
1982-1988managerofinformationsystems
kritelassociates,inc.,schnectady,ny
directedandsupervisedallmis,relatedactivitiesforafinancialservicesfirmsupplyingcritical,timelyinformationtocorporateclientbase.adminstereddiston's2novell2x networks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwareapplications.controlledbudgetcostsforpurchasingandoperations.
licensesandcertifications
candidateforcertifiednetwareengineer/c.n.e.*certificationinmacintoshcpu.printer,andpowerbookrepair*certifiedinokidata