2019客服自我介紹4篇

客服人員是以服務為主，有時候是電話服務，有時則要上門服務，這時體現最多的除了專業知識外就是良好的服務態度了，讓客戶認可。所以在應聘客服自我介紹時要注意的問題很多，以下有幾個問題提示，如果你全掌握了，就明白如何做應聘自我介紹了。
客服人員壓力主要是受到顧客情緒的影響，時間長了會導致他對該公司的不信任。但是為了完成自己的工作而有時候又不得不違心的維護自己所供職的公司或者單位。
原因是，所謂的客服人員就是對客戶使用產品或者接受服務過程中遇到的問題作出相應的回答。來維護產品或服務正常的銷售。但是大多數的顧客是有問題或者說有情緒的時候才會找到客服，客服首先就成了顧客的出氣筒和發泄的地方。很可能會受到言語的傷害。甚至是精神上的傷害。
解決辦法是：1、要有良好的心理調節能力，及時的調節自己的情緒。
2、要正確認識客服，這是你所從事的工作，你要知道顧客的不滿和情緒並不是衝著你來的而是針對你的公司和單位。如果你能夠及時有效的合理處理顧客的問題，顧客會感謝你，並且你會有種成就感。
3、要對自己的產品和服務相當了解，這樣你才更清楚的知道顧客產生的問題的原因。也有助於你更快的找到解決問題的方法。

應聘客服代表英語自我介紹

2019客服自我介紹（2） | 返回目錄

此篇為應聘客服代表英文自我介紹範文，而面試這位求職者的是一位中國考官。 my english name is julie. i chose julie to be my english name because my family name is zhu. i guess i'm not the first julie you have interviewed, because there are so many julies, hehe. my hometown is wuhan, so i speak hubei dialect in addition to mandarin and some cantonese. i graduated from guangzhou university two years ago. i had great performance in university, two scholarships, two awards of excellent student cadre, and one impressive award of full attendance, which means i never missed a single class that semester! my first job was receptionist and secretary in an electronic company, but i left in less than a year simply because i had little work to do there. at that time i could finish a day's work in several hours. i couldn't bear the boredom of having nothing to do, so i quit. my current job is a very busy one. i work at leshi pharmaceutical company. leshi, as you can see on my resume, specializes in the wholesale of chinese medicine, the annual sales are about 50 million rmb. i am one of the eight customer service representatives. i provide services to about fifty customers, inputting orders, pushing payments, handling complaints and so on. last year i ranked number two of the eight representatives in the annual satisfaction survey. sales reps gave me 4.5 and customers gave me 4.2 out of the full score of 5 for the services i provided. i'm interested in ciba for two reasons. the first reason is that i look forward to joining a big international company. the second reason is that i feel i meet your requirements. although i've never worked in fine chemistry companies, the two-year experience in a pharmaceutical company has made me a qualified customer service representative who can meet the high standards. i believe you know that the pharmaceutical business usually has very strict requirements and high standards. in addition, i am sure i can learn how to use oracle erp in a short time, as i am very familiar with hejia erp, which is quite similar, and i use the english version at my present job. that's about all. 簡單概述這份英文自我介紹的大概意思:

我的英文名是朱莉。我選擇了julies是我的英文名，因為我姓朱。我想我不是第一個叫julies的應聘者，因為有這么多julies ，呵呵。我的家鄉是武漢，所以我講湖北方言除了國語和一些廣東話。

我兩年前畢業於廣州大學。我有在大學不錯的表現，兩次獲得獎學金，兩個獲得優秀學生幹部，這意味著我的大學求學之旅很不錯！

我的第一份工作是在一個電子公司做秘書，辭職的原因是因為我一年的時間裡沒有什麼工作要做。那個時候我沒天完成工作後會空閒好幾個小時。我不能接受無聊的工作，所以我辭職了。

我目前的工作是一個非常繁忙的一年。我在leshi製藥公司工作。 leshi是個專業批發中國醫藥的公司，每年的銷售額約50億元人民幣。我是8個地區的客戶服務代表。我負責約為50客戶提供諮詢，，輸入訂單，推動付款，處理投訴等。我在年年度滿意度調查中排名第2。公司給我的評分是4.5,客戶給我4.2,滿分是5分。

我應聘瑞士汽巴的原因有兩個。第一個是，我期待著加入一個大的國際公司。第二個原因是，我覺得我滿足您的要求。雖然我從來沒有從事精細化工公司的工作經歷，製藥公司但是兩年經驗使我取得了客戶服務代表應具備的高標準素質。我相信你知道，醫藥企業通常有著嚴格的要求和高標準。此外，我相信，我可以學習如何使用oracle erp只花了很多的時間，hejia erp系統應該我也能很快適應，因為這是非常相似的。這就是我的自我介紹。

客服人員面試的自我介紹範文

2019客服自我介紹（3） | 返回目錄

本人最大的特點是親和力強，容易給人留下良好而深刻的第一印象，具有較強的隨機應變能力和遇到突發情況處變不驚，保持清醒頭腦和謹慎工作態度的能力。獨立性強，誠實且有責任心。

我的座右銘是“吃得苦中苦，方為人上人”。做事認真細緻，有耐心和毅力的我，能夠換位思考和以大局為重，具有團隊精神，且適應環境的能力也很強，具有良好的溝通能力和協調能力，具有良好的服務意識。

此外，我還有較強的學習創新能力，能夠虛心學習，不浮躁，遇到自己不熟悉的領域，能夠沉得下心來從頭開始學習，從基層小事做起，能夠開動腦筋。想像力豐富，喜歡運用聯想和跳躍思維來解決學習和生活中的問題。

我的心理承受能力較強，能夠克服和正確緩解工作中的緊張壓力，每天保持微笑和樂觀向上的心態。

總之，我覺得自己各方面都很適合擔任客服這份工作。

客服英文簡歷自我介紹

2019客服自我介紹（4） | 返回目錄

i have the greatest characteristic is strong affinity, easy to be leaving good and profound first impression, with strong random strain capacity and meet urgent cases unperturbed trader, stay awake mind and cautious attitude toward work ability. independence is strong, honest and responsible.

my motto is ate without pains. working is carefully, have patience and perseverance of i, can the perspective-taking and at the big picture, has the team spirit and ability to respond to the environment is very strong also, have good communication ability and the coordinated ability, with good service consciousness.

in addition, i have strong learning and innovation ability, can learn, not blundering, meets oneself not familiar with the field, can calm down and start over learning from grass-roots minor matter, starts to churn. rich imagination, like to use lenovo and jumping thinking to solve problems in study and life.

my psychological ability, strong ability to overcome or correct relieve tension in the work every day, and keep smiling and optimistic attitude.

anyhow, i felt all aspects are very suitable for customer service in this job.

第2頁第3頁第4頁第5頁