A Letter of Complaint(一封投訴信)
漢浯提示：你在某公司購買了一台微機，由該公司人員負責送貨。開箱後發現有損壞。請寫一封投訴信給該公司有關人員，表明你的立場及要求。
[寫作導航]先開門見山點明寫信的目的；第二段描述事情的經過和結果；第三段提出解決問題的辦法；最後表達希望問題能得到解決的願望。
[範文]
June 8, 2003
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)