牐 Part V Writing (30 minutes)
牐燜or this part, you are allowed 30 minutes to write a letter to the editor of a newspaper complaining about the poor service of a bookstore. You should write at least 150 words according to the guidelines given below in Chinese.
牐犐柘肽懵蛄艘槐居⑽拇實洌發現有這樣那樣的質量問題，書店的服務態度又不好，因此給報社編輯寫信。信中必須包括以下內容：
牐1、事情的起因
牐2、與書店交涉的經過
牐3、呼籲服務行業必須提高服務質量
牐燗 Letter to the Editor of a Newspaper
牐牪慰擠段
牐 June 19, 2004
牐
牐燚ear Editor,
牐營 am writing this letter to reflect some problems I came across recently and. appeal to the improvement of the service industry.
牐燭his weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully, I found that the several pages of the dictionary have been cracked and befouled. What is worse, the misprints spread everywhere in the dictionary and seriously affect my comprehension. Since there was such damage and misprint to the dictionary, I went to the bookstore to require for a replace. But to my surprise, the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.
牐營t goes without saying that today's face-paced and market-oriented economy calls for much higher standard for service industry. However, to my regret, many of the commercials fail to achieve this standard and the quality of the staff needs to be improved. It's self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country's economy. As a result, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.
牐燭hank you for your attention!
牐 Sincerely yours,
牐 ×××
牐