問：你有沒有感到上司及同事對你的排斥？
答：我必須說明一下為何我曾認為黑白色調更切合保險小冊子的內容。最初，
辦公室里沒有人贊同這個想法，因為我們都習慣於彩色的冊子，人人都認為黑白
冊子看上去顯得低檔。最後我終於說服大家，用更為巧妙的方法呈現死亡撫慰金
這一大難題會更行之有效。
舉出具體例子說明你為自己的觀點辯護的例子。避開談及個性牴觸、怨恨情
緒或憤怒的爭吵。你如何令別人理解你的觀點？結果如何？一定要以積極的語氣
結束談話。
q:have you ever felt defensive around your boss or peers?
a:i had to explain once why i thought a black and white brochure
was more suitable for the content of an insurance product brochure.no
one in my office liked the idea initially,because we were all used to color
brochures,and everybody felt that black and white looked cheap.eventually
i convinced them that a more subtle approach would work better to present
information about a difficult topic death benefits.
問：談談影響你管理風格的一次學習經歷。
答：我早期在銀行工作時，給一位副執行主席發信，但忘記給在他手下做事
的兩位副行政主席發副本。其中一位斷定我有意作梗。從那以後，我對關鍵環節
非常小心。
把你的回答內容稍作改變，用以回應這個問題：“談談你最不喜歡的經理或
監督員”。在此描述一次正面或反面的使你獲得有效管理經驗的教訓，或者描述
一位經理讓你做你認為難以實現的事情的手段，他是如何激發你的？
q:tell me about a learning experience that affected your management
style.
a:early in my job at the bank，i wrote a letter to an evp but failed
to make copies for the two avps who worked for him.one of them was impacted
by the content of the memo and concluded that i d circumvented him on
purpose.i ve really been careful about chain of command ever since.